Enterprise SaaS, PaaS, IaaS Projects

ROLE: Technical Architect / Solutions Consultant

RESPONSIBILITIES:
  • Managed the product presales meeting the customers and providing POCs and Demos.
  • Managed technical deployments of CRM / Helpdesk / HRIS / ITIL Project Management SaaS Solutions.
  • Delivered high-impact presentations and demos to CEOs, CTOs and CFOs, Board of Directors and IT Managers and answered technical/functional queries.
  • Developed and deployed applications and workflows on OrangeScape (PaaS) / KiSSFLOW.
  • Delivered customer specific Proofs-of-Concepts (POCs) and Demos.
  • Built code with JSP, Servlets, Java, JQuery, XHTML, CSS and REST web services.
  • Identified customer’s specific requirements, understanding their legacy environment (Email Servers / Oracle App Server / ERP / Firewall etc.) and designed solutions.
  • Developed customer specific applications integrating with their legacy systems using APIs.
  • Provided Technical Trainings to the customers and prepared various documentations and presentations aiding presales.
  • Provided Post-Sales Support to customers and helping them connect with the Vendor for resolution of product specific issues.
  • Migrated customer’s legacy systems and performed data migrations.
  • Suggested significant process improvements within a project by integrating relevant resources. 
ACCOMPLISHMENTS: 
  • Architected CRM / Helpdesk / ITIL Project Management Systems 
  • Gained excellent customer feedback for successful deployments 
ENVIRONMENT: 
  • JEE: JSP, Servlets, JDBC, Adobe ColdFusion 10, ORACLE 11g PL/SQL Stored Procedures/Packages, Android, SSL certificates
  • JQuery Mobile 1.4, HTML5, CSS3
  • Eclipse 4.x, Dreamweaver, SVN
  • Zoho: CRM / HRIS / Helpdesk / ITIL Project Management APIs
  • OrangeScape: Visual PaaS / KiSSFLOW
  • MozyPro
  • Esnatech
  • Zendesk APIs
  • Salesforce CRM, APIs (Apex/Visualforce)