FVC Business & Operations Support Systems (BSS & OSS)

ROLE: Technical Architect / Solutions Consultant / Development Lead

RESPONSIBILITIES:
  • Designed and developed the Finance / Support / Services / Customer portals integrating the ERP.
  • Identified the requirements based on the needs of Finance / Support / Services teams.
  • Built code with JSP, Servlets, Java, JQuery, XHTML, CSS and REST web services.
  • Specified appropriate software and prepared project plans including costs
  • Built ORACLE PL/SQL Stored Procedures/Packages for integrating ERP functions.
  • Developed SOAP/WSDL web services using Adobe ColdFusion.
  • Generated statistics, prepared reports for management and/or team members on the status of the project
  • Developed application modules for customer purchase details / service renewals / admin reports like sales invoice, purchase orders, inventory, margin analysis, sales orders etc.
  • Provide critical analysis of test results and deliver solutions to problem areas
  • Deployed Cloud Helpdesk system and trained staff for customer support operations.
  • Configured Data Access Control and Sharing Policies on the systems.
  • Designed workflows for managing service requests and automation of task assignments and SLAs.
  • Automated the workflows for effective coordination between Vendors for operations, RMA etc. 
ACCOMPLISHMENTS: 
  • Architected a system integrating the corporate CRM and ERP and Helpdesk to one Portal and providing unified access to Customers.
  • Effectively incorporated the workflows of the Finance and Services team s in the Portal 
ENVIRONMENT: 
  • Adobe ColdFusion 9/10: SOAP/WSDL Web Services, ORACLE 11g PL/SQL, Toad 9
  • Tomcat: JSP, Servlets, Java Beans, POI libraries, XML
  • XHTML, CSS, JQuery
  • Dreamweaver, Eclipse, SVN
  • Zoho REST APIs
  • Salesforce CRM APIs
  • ORION ERP